Brad Gorman 
Director of Customer Technical Services, ARIN

Brad Gorman is the Director of Customer Technical Services at the American Registry for Internet Numbers (ARIN) and is the community resource for Resource Public Key Infrastructure (RPKI), Internet Routing Registries (IRRs), and other similar topics that impact routing security within the ARIN region and the greater internet ecosystem.

He has worked in the Internet community since the mid-1990s, as a network engineer at service providers like America Online, Time Warner Cable and Charter Communications. He also spent three years as the peering coordinator for Verisign. Brad represents ARIN at the other Regional Internet Registries (RIRs) in the RPKI community, at the Internet Engineering Task Force (IETF), and at industry conferences and meetings.

Hollis Kara
Director of Communications, ARIN

Hollis Kara is Director of Communications for the American Registry for Internet Numbers (ARIN) and is responsible for communications to ARIN’s customers/members and the Internet community at large. She is an experienced cross-functional collaborator who works closely with executives, technical teams, and other stakeholder groups to develop strategies and communications to meet organizational objectives. Under the guidance of the Chief Experience Officer, Hollis’s team develops and delivers in-person and online training, meetings, and product documentation in keeping with the goals set by ARIN’s Strategic Plan. Hollis has been part of ARIN in a variety of Communications roles since 2007. She holds a Master of Science in Integrated Marketing Communications from West Virginia University, as well as a Graduate Certificate in Strategic Communication from Purdue University.

Joe Westover
Senior Director, Customer Experience & Strategy, ARIN

Joe Westover is the Senior Director of Customer Experience and Strategy at the American Registry for Internet Numbers (ARIN), in the Office of the Chief Experience Officer (CXO). He works closely with the CXO, spearheading ARIN product and service strategy and development activities. He also drives data based continual improvement and process innovation in support of internal ARIN operational readiness and improving the customer experience. Joe’s experience includes working with Tier 1 Global Internet Providers, Cable Companies and Management Consulting. Companies he has worked with prior include Cable and Wireless, Teleglobe, Tata Communications, Time Warner Cable and Booz Allen Hamilton. He is a champion of continual service improvement (CSI), driving quality and innovation within services-based organizations.